Privacy & Data Protection

This Privacy Policy explains how we collect, use and protect personal information when you use King Chance. We take your privacy seriously and set out below the types of information we hold, why we use it, who we may share it with and the choices available to you.

Types of data we collect

We gather information needed to operate the site and comply with legal obligations. This includes personal details you provide, technical data from your device and records of your activity on the platform.

Personal data

Personal data covers information you give when registering or contacting us. Typical examples are name, date of birth, postal address, email address, telephone number and identity documents submitted for verification. We also hold payment details you provide to process deposits and withdrawals.

Technical data

Technical data is collected automatically when you visit our site. It includes IP address, device and browser type, operating system, language settings and location information. We also record cookies and similar tracking technologies to support site functionality.

Transactional data

Transactional data consists of your account activity, deposits, withdrawals, bet history, game play, bonuses claimed and communications with customer support. This data helps us administer your account and detect suspicious activity.

How we use your information

We use information to create and manage your account, process payments, verify identity, comply with legal and regulatory obligations, and to prevent fraud and money laundering. We may also use aggregated or anonymised data for analytics and service improvement. Where we use your information for direct contact, we will do so in line with your preferences and applicable law.

Data protection practices

We protect your information using a combination of technical and organisational measures, including encryption, secure servers and access controls. Access to personal data is limited to staff and service providers who need it to perform their duties. We regularly review our security arrangements to keep them up to date.

Cookies and tracking technologies

We use cookies and similar tools to make the site work, remember your preferences and help us understand how the site is used. You can manage cookie settings through your browser or the site cookie banner. Disabling certain cookies may affect functionality.

Information sharing and third parties

We share personal data with trusted third parties where necessary to operate the service. These typically include payment processors, identity verification providers, fraud prevention services and technical hosting partners. We require these providers to safeguard your data and only process it for the purposes we outline.

User rights

You have the right to request access to the personal data we hold about you, ask for corrections, request deletion in certain circumstances and object to or restrict processing. You may also request a copy of your data in a portable format where applicable.

Access, correction and deletion

To exercise your rights or update your details, contact our support team at [email protected]. We will respond to valid requests promptly and explain any legal reasons for retaining data if deletion is not possible.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on the site or by email. Please review this page periodically to stay informed about how we protect your information.